Avianca’s main US and Canada line is 1-800-722-8222, and it’s the first number to dial if you’re calling from North America. Agents on that line handle bookings, changes, refunds, LifeMiles questions, and baggage claims in English and Spanish. For calls originating in Colombia, the Bogota number is +57 601 794 8488, or +57 601 307 3940 from cell phones in-country. Numbers cross-checked April 2026 against the official Avianca contact page.
In This Article
What to dial and when
Dial 1-800-722-8222 from the US or Canada. The line is staffed around the clock, but agent availability isn’t uniform — early mornings on the US East Coast (6am to 9am ET) tend to be the quietest stretch of the day, since peak call volume in Latin America hasn’t started and most North American bookers haven’t woken up yet. Tuesday and Wednesday are usually lighter than Monday.
If you’re calling from Colombia, use +57 601 794 8488 (Bogota landline) or +57 601 307 3940 (cell). Rest of Colombia uses 01 800 018 9810, a free national line. Mexico, Peru, and Costa Rica each have their own toll-free numbers listed on the official contact page, so check it if you’re outside the US. Calling a local number is cheaper and usually gets picked up faster than routing through the North American line.
Skip the main line entirely on Monday mornings if you can. Weekend call backlog hits the queue and holds can run 45 minutes. If your issue isn’t same-day, wait until Tuesday.
Getting past the menu
The voice system asks for language first — press 1 for English or 2 for Spanish. After that, it wants to know why you’re calling. Saying “existing reservation” or “booking” routes you to general reservations, which is the team you want for almost anything (changes, cancellations, seat issues, baggage). Avoid “refund” as your opening word — that routes to a specialist queue with longer waits. If you do need a refund, say “existing reservation” first, then explain the refund request to the agent.
For LifeMiles questions specifically, there’s a separate menu path. Press 3 when prompted for the topic. LifeMiles agents handle award redemptions, mileage transfers, and status questions faster than the main reservations team — don’t waste time on the general line for those.
If the bot asks “anything else?” and you’ve answered the topic already, say “agent” or “representative.” Avianca’s system accepts both and will start routing you. It does not have a known “press 0” shortcut that always works, so stay patient with the voice keyword approach.
What to have ready before you call
The single thing that saves the most time on an Avianca call is your six-character PNR — the booking reference from the confirmation email. Agents pull the file instantly from the PNR. Without it, they have to search by name and date, which adds 3 to 5 minutes.
Also keep handy: the last name exactly as it appears on the booking (not how you usually spell it, if there’s any discrepancy), the ticket number if you have it (13 digits starting with 134), your LifeMiles number if you’re a member, and the flight numbers and dates of whatever you’re asking about. If it’s a refund request, have the original form of payment ready — cash refunds go to the original card, LifeMiles redemptions can go back to miles or to a voucher.
For baggage claim issues, have the PIR (Property Irregularity Report) reference from the airport. Without that, the phone agent can’t file a compensation claim — you’ll be told to go back to the airport or submit a web form. The PIR is the document they gave you when you reported the missing bag at the carousel.
Alternatives to the phone
The Avianca Help Center ticket form creates a traceable case number. Use it for compensation claims, delayed-baggage follow-ups, and anything requiring documentation — an email chain is easier to reference later than a phone call. The airline commits to responding within 15 business days for most ticket types, though simple questions usually come back faster.
Avianca is also active on Twitter (@AviancaSupport) and Facebook Messenger. Response times on social average around two to four hours during business hours Colombia time. Slower than the phone in a good hour, faster than the phone during a disruption. Send your PNR in the first message — otherwise the agent has to ask and you lose an hour on the back-and-forth.
The Avianca app handles seat selection, check-in, boarding pass, meal preferences, and basic changes for most fare classes. None of that needs a phone call. The one thing the app can’t do is refunds — you’ll still need the web form or the phone.
The short version
From the US or Canada, call 1-800-722-8222. From Colombia, +57 601 794 8488 (Bogota) or 01 800 018 9810 (rest of country). Press 1 for English, then say “existing reservation” to get routed to general reservations fastest. Have your six-character PNR, last name, and flight numbers ready before the line connects. For refunds and compensation claims, use the web form instead — it creates a traceable case. Call Tuesday morning ET if you can choose the day.
Numbers verified April 2026 against Avianca’s official contact page. Airlines rotate toll-free numbers occasionally, so if the line you dialled doesn’t pick up the way you expect, go straight to the source and confirm before assuming you have the right one.
