Sun Country’s main reservations line is 651-905-2737, a Minneapolis number that functions as the airline’s central customer contact — not a toll-free 800, on purpose. Hours are restricted: roughly 7:00am to 10:00pm Central, seven days a week, with extended holiday coverage around Thanksgiving and spring break. Groups of 10 or more call 651-905-2711, weekdays 8:30am-5:00pm Central. Sun Country is a small-ish carrier headquartered in Eagan, Minnesota, so expect a real person who knows the route map rather than a giant offshore call centre. Hold times usually run 10-20 minutes, which is the trade-off for a narrower staffing window. Numbers verified April 2026 on suncountry.com’s Contact Us and reservations help-center pages.
In This Article
The two numbers worth saving
Main reservations: 651-905-2737. Individuals, families, couples — everyone under 10 passengers uses this number. It covers new bookings, changes, cancellations, refund questions, seat purchases, and special assistance. Agents handle everything from the same queue; there’s no separate “status” priority tier because Sun Country Rewards isn’t structured around tier benefits like the big-three legacy lines.
Group Reservations: 651-905-2711. Weekdays only, 8:30am-5:00pm Central. If you’re booking 10+ for a sports team, wedding, or corporate trip, this is the right desk — they contract the seats under a single PNR with flexible name changes up to departure. Don’t try to do it on the main line; the agent will transfer you to groups and you’ll lose your hold position.
For accessibility or hearing-impaired contact, Sun Country directs users to a web form rather than a separate TTY number — some accessibility requests can only go through the web form at suncountry.com/contact-us.
The leisure-hybrid thing — what you actually get
Here’s why Sun Country is weird in a good way. It prices like a budget carrier (unbundled fares, carry-on extra, seat selection extra) but delivers like a full-service airline. Real 737s with standard coach pitch at 30-31 inches. Free in-seat power on most of the fleet. Bring-your-own-drink policy is out, but the café menu is full service and the crew attitude is closer to Delta than Spirit. You pay $140-250 one way MSP to Las Vegas; you get a normal airline experience.
That matters on the phone because the agents will actually work to keep you as a customer. If Sun Country cancels your flight (rare — they’re schedule-light for a reason), the agent has authority to rebook you onto a partner or issue a refund plus travel credit. Full-service budget, basically.
My opinion, worth what you paid for it: Sun Country is the best deal in US domestic flying if your origin is Minneapolis or your destination is Mexico, the Caribbean, or a leisure city like Las Vegas, Phoenix, or Orlando. If you’re comparing against Frontier or Spirit on a similar route, pay the extra $40-60 for Sun Country — the comfort difference is real and the cancellation rate is better.
Best time to call
Tuesday and Wednesday, 10:00am-2:00pm Central, are the quiet windows. Under 10-minute holds. Avoid Monday morning (people calling about the weekend’s mess) and Friday afternoon (weekend rebooking). The call centre closes at 10pm Central — there’s no overnight line — so if your flight dies at 11pm Central, you’re filing through the website or waiting until 7am.
What to have ready:
- Your six-character confirmation code (on the booking email)
- Your Sun Country Rewards number if you have one
- The last four of the card used to pay — a basic verification the agent may ask for
- The specific flight numbers of the departure you want if changing, pre-checked on suncountry.com so you know they’re bookable
- A clear reason if it’s a refund case — involuntary schedule change, routing no longer works, weather diversion
Booking online — where the site actually wins
Sun Country’s website is simple, which for booking is a virtue. The fare search returns options in a grid with clear bundle vs à la carte pricing. Add seats, bags, and priority boarding as you go; each item shows its cost and you can decline. My Trips lets you change, cancel within 24 hours for a full refund (DOT rule), or cancel outside 24 hours for a fee that varies by fare class.
Where online beats the phone: published-fare new bookings, seat selection (don’t bother calling for this), bag add-ons, and 24-hour cancellations. Where the phone wins: anything involving travel credits from prior cancellations (the site is bad at stacking them), routing changes that aren’t searchable (e.g., add a stopover in another city), and group bookings.
One practical note: Sun Country’s prices often swing based on how full the flight is, not how far out you book. Wait-and-pounce is a legit strategy on the Minneapolis-Mexico routes, especially offseason. Check suncountry.com once a week for two months out, and you’ll often catch a $90 one-way fare that would have been $180 six weeks ago. The phone agents cannot match a price you saw yesterday — book it while it’s live, or at least hold it within the 24-hour free-cancel window.
The short version
Call 651-905-2737, 7am-10pm Central, for Sun Country reservations. Groups of 10+ use 651-905-2711 weekdays. Hold times are generally under 20 minutes; the quietest window is Tuesday-Wednesday early afternoon. Use suncountry.com for new bookings and most changes — it’s faster. Sun Country’s leisure-hybrid model means you get budget pricing with mainline comfort, especially out of Minneapolis to Mexico, the Caribbean, or a US leisure city. For direct comparison against another Minnesota-adjacent niche carrier, see our Allegiant Air reservations guide; if you want the Hawaii leisure alternative, our Hawaiian Airlines reservations page covers that side of the market.
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