Call 1-800-367-5320 for Hawaiian Airlines reservations. One US/Canada number, 24/7, and it handles new bookings, trip changes, inter-island reshuffles, and mainland/Hawaii routing. For parties of ten or more, Hawaiian has a separate group line at 1-800-367-5320 ext. 2, and TTY users can dial 711 for relay services. Hold times are shorter than the big legacy US carriers — often 5-15 minutes outside Sunday evenings and the hour after Honolulu weather diversions. Numbers verified April 2026 against hawaiianairlines.com’s official contact page. Airlines rotate contact lines periodically, so spot-check before you dial a number you haven’t used in a while.
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The one number that covers everything
US/Canada reservations: 1-800-367-5320, available 24 hours a day. That’s the only number most callers need. It handles new bookings, HawaiianMiles redemptions, changes, cancellations, special assistance requests, and the airline’s interline arrangements with JetBlue, Korean Air, and Virgin Australia.
Groups of ten or more: use the same 1-800-367-5320 and select the groups option. Hawaiian’s group desk prices differently from a stack of individual tickets — you’re quoted a single contract fare with flexible name changes up to roughly 45 days out. Don’t try to book 12 seats through the website; the group desk will almost always beat the per-seat price once you explain it’s a wedding party, business retreat, or family reunion.
International callers — if you’re outside the US or Canada, Hawaiian’s country-specific numbers sit on the airline’s contact page. Japan, Korea, Australia, and New Zealand each have local-language desks. Calling the 800 number from overseas isn’t toll-free and may not even connect.
The inter-island quirk that trips people up
Inter-island flights (Honolulu to Maui, Kauai, Big Island, etc.) price differently from mainland-to-Hawaii routes. A same-day HNL-OGG can be $79 one way, the same seat booked 30 days out is $179, and it’s often cheaper inside 7 days than 14 days out because Hawaiian’s revenue management model expects locals to book last-minute. Don’t book inter-island far in advance unless you see a specific sale price. The phone agents know this and will sometimes suggest holding off — if you hear “you can rebook closer in for less,” that’s not a brush-off, that’s real.
One more inter-island thing: the last flight of the day (7pm-ish out of HNL to the neighbor islands) is often the cheapest but also the first to get cancelled when weather rolls in. If you absolutely need to arrive on Maui tonight, book the earlier flight and eat the $20-40 difference.
When to call vs when to use the app
Use the phone for: award bookings that mix Hawaiian and partner carriers (JetBlue to the West Coast, then Hawaiian across the Pacific), complicated multi-island itineraries, schedule-change rebooking when the website only shows one option, and anything involving the new Alaska Airlines integration (Hawaiian became part of Alaska Air Group in 2024, and some bookings now route through the combined reservation system).
Use hawaiianairlines.com or the app for: new bookings on published fares, same-cabin seat changes, adding HawaiianMiles to a reservation, checking flight status, mobile boarding passes, and 24-hour cancellations. The app is clean and reliable — it’s not a painful experience like some legacy carriers.
My opinion: the web chat (which the airline surfaces from the contact page) is Hawaiian’s best-kept call-avoidance tool. It’s staffed by real agents, not a bot, and you can handle most change requests in 15 minutes of asynchronous chat while doing something else.
What to have ready before you dial
Short list, but specific:
- Your six-character confirmation code (on the email; not the 13-digit ticket number)
- HawaiianMiles number if you have one — even a baseline member gets faster handling than a walk-up
- The exact flight numbers of the departures you want, if swapping segments
- Photo ID name spelling — Hawaiian is particular about matching the ticket to a passport, and a mid-name or suffix correction is cheaper than fixing it at check-in
- Your Alaska Mileage Plan number, if you’ve already consolidated the two loyalty programs
If it’s a refund or involuntary-change case, have the original booking receipt open and the specific reason noted. “My connection on the rebook drops below 45 minutes” or “the new routing takes me through an airport I’m already ticketed to depart from” gets you a better outcome than “I don’t like the new time.”
Cancellations and policy
Main Cabin tickets follow standard US rules — 24-hour free cancel after purchase if booked 7+ days before departure, then fare-dependent change fees. Main Cabin Basic (Hawaiian’s bare-bones fare class) is non-refundable and non-changeable except for the 24-hour window. First Class and Extra Comfort tickets have more flexibility but still aren’t freely refundable. Award tickets booked with HawaiianMiles can be cancelled for a redeposit fee if outside 24 hours, free within 24.
For full cancellation details, see our Hawaiian Airlines cancellation policy guide — the fee grid and refund windows change often enough that a dedicated page makes more sense than cramming it in here.
The short version
Dial 1-800-367-5320 for Hawaiian Airlines reservations — one number, 24/7, handles everything from new mainland bookings to inter-island swaps. Best call windows: Tuesday-Thursday afternoons Hawaii time (so mornings Pacific, mid-day Central, afternoon Eastern). Inter-island fares drop closer to departure, so don’t rush to lock one in 60 days out. Use the website or app for published fares, the phone for award mixes and irregular-ops rebooking. If you’re comparing Hawaii-to-mainland options, our Sun Country reservations and Alaska Airlines reservations guides cover the other leisure-focused carriers that serve the Islands.
